Help & support

Questions, bugs, or feedback — email hello@MoonBear.shop. Include your device model and iOS version so we can reproduce what you're seeing.

Common questions

How do I restore my Pro subscription on a new phone?

Sign in with the same account you subscribed with (Apple, Google or email). Your Pro access is tied to the account, not the device — it appears under Profile as soon as you're signed in.

Where are my downloaded LUT packs?

Store → the pack shows Downloaded. Packs live on the device; re-download them from the Store on a new phone.

How do I manage or cancel my subscription?

Subscriptions are billed through Stripe. Use the link in your receipt email, or contact support and we'll send you a portal link.

How do I delete my account?

Profile → Account → Delete account. This removes your profile, subscription record and device tokens, and can't be undone.